SIKWIN Casino - プレイヤーの賞金は没収されました。

Hi this is ajmat tarik from India, I have complaint against sikwin.  

My username at sikwin is a***k. I have deposited 1 lakh INR here and won total of 503919 INR but when I tried to withdraw they have deducted all my winnings and when asked to customer service they said its arbitrage betting I have not done any wrong betting I request casino.guru to take a look here and help me in this 

Dear Sohilshaikh51,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

I have played with real money also I have A video of chats with customer service over telegram fortunately after asked them about license and all they blocked me over telegram as well I will send the screen recording of our chats over email

Thank you for your reply, Sohilshaikh51. Could you please advise which games you played - casino games or sports betting?

Only 3 bets on sports

Sohilshaikh51, as you might know, our forum Casino.guru deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.

Thank you very much for your understanding.

Dear ma'am,

I would like to bring the thing in light that the casino denied to pay because obviously it's a very big amount. I know that casino.guru only handles cases that related to casino games and not sports bets. I saw the ratings of sikwin from casinoguru forum and then I decided to play. So, there should not be any problem to you to ask why they are not paying and should not matter if I won the money from sports or casino. Also I have played casino games before at sikwin. If you can just ask it will be very helpful.

Please understand that if you only placed bets on sports betting and the casino accused you of arbitrage betting and confiscated your winnings, we are not able to help. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation of the accusations correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.