Silveredge Casino - 選手の退会が遅れました。

I completed all wagering requirements, furnished the necessary documents, waited the appropriate amount of time, and tried multiple times to receive my earnings, also several attempts to make any type of contact or communication with this casino and only received a failure to send notification via email as if the company does not actually exist. I’ve waited several months and have had zero contact, only failed attempts to withdraw.

Dear lakynmarie89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify when exactly you requested this withdrawal?

Have you made any successful withdrawals before? Have you received any confirmation regarding successful KYC verification?

Do I understand correctly that you have accumulated your winnings with an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear lakynmarie89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.