Silverplay Casino - プレイヤーの撤退は常にキャンセルされます。

They won't accept my withdrawal, they just keep stalling me in the chat, they don't respond to my emails, and they cancel my withdrawal without any explanation. I've sent them all the documentation they requested for account verification.

No me aceptan la retirada, solo hacen darme largas en el chat, no me responden a los correos electrónicos y me cancelan la retirada sin explicación alguna. Mande toda la documentación que me solicitaron para la verificación de la cuenta

Dear Vrossi166,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

I understand it, but I requested the withdrawal on Friday and yesterday they canceled it for no reason and they did not give me any explanation as to why they canceled it. When I spoke through the internal chat they told me that it corresponds to another department and that they will contact me by email detailing the case, but they don't tell me anything, and they delay me time and time again.

Lo entiendo, pero es que solicité la retirada el viernes y ayer me la cancelaron sin motivo ninguno y no me dan ninguna Explicacion de por qué me la han cancelado, al hablar por el chat interno me comentan que corresponde a otro departamento y que me contactarán por correo electrónico detallando me el caso, pero no me dicen nada, y me dan largas una y otea vez.

rejected, but without any reason or explanation

rechazada, pero sin ningún motivo ni explicación

They tell me that the payment has been made, but I don't receive anything, it's been 14 days since Friday

Me comentan que el pago se ha realizado, pero no me llega nada, el viernes hace ya los 14 días

Hi Vrossi166,

• Did you receive a transaction receipt from the casino?

Thank you.