Silverplay Casino - プレイヤーの撤退は遅れています。

I applied for a payout of €700 on May 19!

It was said it would be done in 48 hours and now I'm put off every day and always get the same answers and messages from the casino!

I archived all chats!

it is absolutely dubious what is going on there and no other casino had what is going on there!

I can still cancel my payout today on 4/23, it's just embarrassing and frustrating!

Take money immediately but do not pay out!

Habe am 19.5 eine Auszahlung beantragt in Höhe von 700€ !

es hieß in 48 std wäre es erledigt und nun werde ich jeden Tag vertröstet und bekomme immer die selben Antworten und Nachrichten vom Casino !

Chats habe ich allesamt Archiviert !

es ist absolut unseriös was dort abläuft und in keinem anderen Casino gehabt was dort abläuft!

ich kann heute noch am 23.4 meine Auszahlung stornieren,es ist einfach beschämend und frustrierend!

Geld nehmen sofort aber nicht auszahlen !

Dear drdavidsommer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear drdavidsommer,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.