Silverplay Casino - プレイヤーの賞金は没収されたようです。

I deposited €100 at Silver Play casino, played slot machines, and won between €130 and €150, plus the money I had deposited, totaling around €230. When I went to withdraw, what a surprise to find that my balance, like magic, was €84.50. I spoke with a girl from the chat to tell her that there must have been a mistake, but the girl in the chat kept insisting that my real balance is €84.50 and didn't care about the explanations I gave. I feel cheated.

Depósito 100€ en casino silver play,juego a tragaperras,gano entre 130€ y 150€ más el dinero que tenía depositado,en total unos 230€,cuando voy a retirar cual es mi sorpresa que mi saldo por arte de magia es de 84,5€,hablo con una chica del chat para decirla que ha tenido que haber un error,pues nada que la chica del chat no hace más que decirme que mi saldo real es de 84,50€ y le da igual las explicaciones que le doy,me siento estafado.

Hello Fergar41,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Silverplay Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you claim any bonuses ?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick