Silverplay Casino - 選手の退会が遅れました。

They don't want to write me off. They make me dizzy with the live chat saying that they will contact me. I've been like this for several days. Casino impossible to withdraw money.

No quieren darme la cuenta de baja. Me marean con el chat en vivo diciendo que ya se pondrán en contacto conmigo. Así llevo varios días. Casino imposible de retirar dinero.

Dear Anatecnic22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are experiencing issues with withdrawals? Has your withdrawal been pending for too long, or you are not able to request a withdrawal at all?

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Anatecnic22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.