Simple Casino - プレイヤーの払い戻しが遅れています。

Hi,

this casino has scammed me. I deposited 16000€ and they closed my account claiming I have several accounts. I asked for refund and they promised to do so. This happened last week wednesday. They have not provided me any proof of payment of the 16000€ refund they promised to do.

Dear Mokso123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please clarify why you have requested a refund? Is the disputed amount your active balance or deposited funds? Was your account successfully verified already?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Mokso123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.