Sky Vegas Casino - プレイヤーのアカウントは停止されました。

My sky bet account has been suspended for 3 month for un known reason I’ve tried to reach them and had no help or reply off them I feel like I’m getting no were and I would like with draw the funds from my account but I’m having difficulty doing so

Dear paulmizsei14,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sky Vegas Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of the casino and when exactly your account was suspended? 
• Could you please share what the casino responded to you? Share it here in the complaint thread or forward the information to my email at tomas@casino.guru
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Have you completed account verification in the casino successfully?

Were you able to withdraw winnings in the past?

When was the last time you were in contact with the casino via live chat or email and what did you discuss?

Dear paulmizsei14,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I’ve been a player for 2 days on sky betting app it sure of exact date of suspension I was playing roulette I didn’t get a bonus no I was in a live chat with some one about the suspended account and all they keep saying is it’s under review stil

Thanks for your reply, but please be aware that via email you provided a different answer.

• Could you please explain the discrepancy?
• Could you please reply to my follow-up questions regarding the status of your verification and previous withdrawal activity?

Dear paulmizsei14,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.