Skycrown Casino - プレイヤーが賞金を受け取れずにいます。

I've made 2 withdrawals on the 28th June for $550 & $300

both are yet to be approved or deposited into my bank account. my account is verified I made $500 withdrawal on the 26th June and then received the money on the 27thjune. I've waited 7 business days like they said they keep telling me it's my bank that needs to approve it not them. yet my bank have nothing pending or waiting to clear from them. yet every time I ask skycrown they say it's been approved by them and sent. yet they won't send me any information about them approving nor have I received anything to say that they have. on my account with them it still says that the withdrawal requests are in progress. and when I ask for the information regarding the transaction so I can try get my bank to look Into it. skycrown tell me it's confidential information and that I can't have it.

Dear shortyotep,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Dear shortyotep,

Have you received your withdrawal from the casino yet?

Dear shortyotep,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.