Skycrown Casino - プレイヤーの確認書類は受け付けられません。

Hello, I have uploaded an address verification document directly from the tax agency, which is accepted by all casino sites. However, this casino seems to NOT accept anything.

Hej jag har laddat upp dokument adress bevis direkt från skatteverket vilket är godkänd av all casino sidor men detta kasino verkar INTE godkänna något

Dear mdarowiche1978, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise if your proof of address is the only identity document that the casino has not yet approved?

Has the casino explained why your document is unacceptable and what requirements it should fulfill?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Dear mdarowiche1978,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, they still haven't verified my documents

Hej de har fortf inte veriferat mina dokument

Thank you for the information. Before we proceed with your case, please forward me all the communication between you and the casino customer support that could be relevant for the investigation of your case. My email address is veronika.l@casino.guru. Alternatively, you may post screenshots here.

Fort not verified

Fort inte verifierat

Thank you very much, mdarowiche1978, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you mdarowiche1978 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Skycrown Casino for their help in resolving this complaint. We would like to know what is the issue with the verification and what can we do to help the player receive their winnings.

Thank you!