Skycrown Casino - 決済が遅延しているとのクレームがあります。

I they asked for all relevant information and I uploaded all what they had asked for I was sure that I would be able to withdraw afterwards but still have not received my money it’s been processing and also they have my account information from my bank card i ur to deposit on is it possible for them just to send it in the same bank account thank you

Dear saschapodirsky,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thanks for your response it’s really helpful the site has said that I am all verified now but keep asking me to re summit my account details which I have done. I have told them in the email that I have resubmitted my account details and that is all there waiting on to pay me so hopefully I will get my money soon cheers

Dear saschapodirsky,

Have you received your withdrawal from the casino yet?

Dear saschapodirsky,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.