Slingo Casino SE - プレイヤーのデポジットの問題は未解決のままです。

I created an account and deposited money, but then I received an error message telling me to contact customer service. I have emailed and waited 2 days without a response. They have swindled me out of my money. I have both a screenshot of the error message and the deposit. I want to report these thieves.

Jag skapade konto och satt pengar därefter går jag ett felmeddelande där de står att jag behöver kontakta kundservice. Har mejlat och väntat 2 dagar utan svar. De har blåst mig på pengar. Har både screenshot på felmeddelande och insättningen. Vill anmäla dessa tjuvar.

Dear De.jag,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully in the past? Do I understand correctly that your deposited funds are still untouched inside the casino account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi There,

We also see you have made a review on Trust Pilot regarding this matter to which your information has been requested, we are unable to find any emails with the email address you have provided here or over at trust pilot, however, If you can confirm the email you registered with and the deposit amount and date, we will pass this information to our payments team to investigate.

Thanks for understanding.

Slingo, I have contacted you on your email and you did not reply. The only reason why you are answering here is because you are afraid that they will become something serious. You have deliberately stolen money and you must return this immediately or I will take this further with another authority.

here is the first picture proof of deposited money

Slingo, jag har kontaktar er på er mejl och ni angav inget svar. De enda anledning varför ni svarar här är för att ni är rädda för att de ska bli något seriöst. Ni har stulit pengar medvetet och ni ska ge tillbaks detta omedelbart eller så går jag vidare med detta hos en annan myndighet.

här är första bildbevis på insatt pengar

Here is the second picture of the error message after I created the account and deposited money using the Trustly payment method

Här är andra bild på felmeddelande efter jag skapade kontot och la in pengar med Trustly betalningsmethod

It is best that you start an investigation and send the money quickly.

Bäst att ni sätter igång undersökning och skickar pengarna snabbt.

Hi there,

Thanks for your quick response. I have now passed these over to our payments team to investigate and we will be in touch once we have a response.

Thanks again for your patience and understanding.

Hi There,

I just want to update you that your deposit has been located and has now been refunded to the method used to deposit, the funds should reach you soon.

We apologise for any inconvenience this has caused.

So now I got my money back. Fix your system so they don't affect new customers who get this problem.

Så nu har jag fått tillbaka mina pengar. Fixa ert system så de inte drabbar nykommande kunder som får detta problem.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, De.jag, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru