Slot Wolf Casino - プレーヤーは、証拠なしにアカウントの重複で告発されました。

The casino claims without proof that there is a double account and do not want to pay the money and would not like to provide evidence of a pure fraud

Das casino behauptet ohne beweise das ein doppeltes konto vorliegt und möchten das geld nnicht auszahlen und möchte auch nicht Beweise vorlegen ein reiner betrug  

Hello Aleksandra.

Thank you for submitting your complaint through our website. We are very sorry to hear about your troubles. Did casino reply to you when you asked the proof?

Hello the casino has NOT responded to me when I asked for the evidence they have just said that they have to prove me in the way nothing after that they have immediately closed the chat and also not reported

Hallo das casino hat mir NICHT geantwortet als ich nach dem beweis gefragt habe sie haben nur gesagt das sie mir so in der art nichts beweisen müssten danach haben sie den chat sofort geschlossen und sich auch nicht mehr gemeldet 

Thank you for the info. We will contact the casino and investigate the case.

We would like to ask the Slot Wolf Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

If the casino does not respond, I'll file a claim for fraud against the casino. Thank you for your help

Wenn sich das casino nicht meldet werde ich eine anzeige wegen betruges gegen das casino in bewegung treten. Danke für euer Hilfe

Hello Aleksandra.

Unfortunately, Slot Wolf Casino is non-responsive. We are forced to mark the complaint as "unresolved".

Please fill official complaint directly to Malta Gaming Authority (MGA)

Here is the link: https://www.mga.org.mt/support/online-gaming-support/

Don't forget to mention that you have already tried to solve the complaint with 3rd party mediator and attach the link to your complaint.

We are very sorry that we can't help you more.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Hello Aleksandra.

Do you have any update regarding your case?

Hello Matej

No, unfortunately not yet, I'm still waiting for the email from the MGA, so far we have only received a confirmation email

Hallo Matej

Nein leider noch nicht ich warte noch auf die email vom MGA haben bis jetzt nur eine Bestätigungsemail erhalten

We are waiting on regulator decision.  (MGA)

Hello Aleksandra.

Do you have any news about your case? Did MGA reply to you?

Since we haven’t received any response from the casino or player regarding the issue, we are forced to close the complaint as ‘unresolved’.

Hello Aleksandra.

We hope you are doing well. We wanted you to provide an update regarding this case, which was previously marked as "Waiting for Regulator" on our website. Your complaint has now been reopened, and we are eager to know if there have been any recent developments or resolutions since our last communication.

If the Licensing Authority has resolved your case and ruled in your favor, we kindly request you to update your complaint within the thread. Alternatively, if the ruling favored the casino, your input is equally valuable. We understand that some time has passed, but updating your complaint will allow us to take appropriate action, such as issuing black points to the casino in case the ruling is in your favor or warning other players and users about instances where the Authority supports the operator.

Thank you in advance for taking the time to reply.

Dear Lexy0904,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Slot Wolf Casino,

We hope this message finds you well. We are writing to address a previous complaint on our website that was marked as "Waiting for Regulator" and subsequently closed. However, we have now decided to reopen this case to inquire if there has been any progress made since then.

We attempted to reach out to the player regarding their complaint, but unfortunately, we did not receive any response. Before proceeding further, we wanted to inquire if you have any records of this issue being resolved by the Licensing Authority in the past. Any updates or information you can share with us would be of great help. Please direct any relevant communication to the following email address: matej@casino.guru.

We understand that some time has elapsed since our last communication, but your cooperation in providing us with any relevant details would be highly appreciated. Thank you very much in advance for your assistance.

Regrettably, we have not received any communication from the player. Despite acknowledging that our last interaction occurred some time ago, we aimed to appropriately revise the complaint's status and classification based on the elapsed time. Regrettably, without the player's input, this becomes impossible, leading us to close the case as "rejected." 

The player is welcome to reach out in the future, should they wish to reopen this complaint. We can appropriately reclassify it upon submission of substantiating evidence of the Licensing Authority's verdict. Until then, we appreciate your understanding.