Slot10 Casino - プレイヤーのアカウントが停止されました。

Incredible !!! such a thing never happened I registered on the betting site slot10 I uploaded and I was lucky enough to win 1750 euros I downloaded the amount with ecopayz as I had uploaded after 48 hours I ask them to pay me and they me they say they need more time because they are having technical problems I wait after a week I contact them again and they tell me the same thing after 2 weeks they tell me that the next day they would have paid, the next day I enter the site and find the withdrawal canceled and the 1750 euros consumed at the slots I contact them and they tell me that it was I who canceled the withdrawal and played all the money obviously not true, I load again I win 3900 euros same procedure after 2 weeks withdrawal canceled and money played in the slots, I load again I win at the live 11000 euro I go to chat and ask him to suspend the game account until the payment is made considering what happened and they tell me that there are no problems i the next day i find myself with the gambling account closed, in your opinion who has played all my money? and why did they close my account and obviously not to pay obviously i documented everything there are no words to describe these people, i ask you to help me get my money back thanks in advance.

incredibile!!!mai accaduto un fatto del genere mi sono registrato al sito di scommesse slot10 ho caricato ed ho avuto la fortuna di vincere 1750 euro ho scaricato l"importo con ecopayz cosi come avevo caricato dopo 48 ore gli chiedo di pagarmi e loro mi dicono che hanno bisogno di piu tempo perche stanno avendo dei problemi tecnici io aspetto dopo una settimana li ricontatto e mi dicono la stessa cosa dopo 2 settimane mi dicono che il giorno successivo avrebbero pagato ,il giorno seguente entro nel sito e trovo il prelievo annullato ed i 1750 euro consumati alle slot li contatto e mi dicono che sono stato io ad annullare il prelievo e giocarmi tutti i soldi ovviamente cosa non vera ,carico nuovamente vinco 3900 euro stessa procedura dopo 2 settimane prelievo annullato e soldi giocati alle slot ,carico nuovamente vinco al live 11000 euro vado in chat e gli chiedo di sospendere il conto gioco fino all"avvenuto pagamento considerando quanto accadutoe loro mi dicono che non ci sono problemi il giorno seguente mi ritrovo con il conto gioco chiuso ,secondo voi chi si e giocato tutti i miei soldi?e perche mi hanno chiuso il conto e ovvio per non pagare ovviamente ho documentato tutto non ci sono parole per descrivere questa gente ,chiedo a voi di darmi una mano a recuperare i miei soldi grazie in anticipo.

Dear Cosimo,

Thank you very much for submitting your complaint and for forwarding all the relevant screenshots. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you verified your account successfully in the past? Why did you carry on playing after you’ve experienced unauthorized game activity in your account? How many days ago you have requested your account to be suspended?

Moreover, if there’s any relevant communication, please forward it along with your request to suspend the account to petronela.k@casino.guru.

Lastly, I would like to ask you to refrain from filing new complaints every time you wish to add any additional information. Please use the existing thread or if you need to forward any emails, please use my email address.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Sorry for the game account closed slot10 I only asked for the suspension of the account until they had to pay me. In fact, in attachment to this complaint I have sent you all the screenshots of the matter but I do not see them yet.

Scusate il conto gioco la chiuso slot10 io ho chiesto la solo la sospensione dell'account fino a quando dovevano pagarmi .infatti in allegato a questo reclamo vi ho mandato tutti gli screenshot della faccenda ma non li vedo ancora.

Dear Cosimo,

I have received all the screenshots.

Could you please reply to my previous questions? Please understand all the requested information is essential if we wish to proceed with this case. 

Thank you very much, Cosimo, for your email.

Have you been able to contact the casino after your account was suspended?

Do I understand it correctly that you have received €1,000 in the past? Additionally, could you please clarify how much funds are being held by the casino?

this is the demonstration where they paid the 1000 euros earlier

questa e la dimostrazione dove hanno pagato i 1000 euro in precedenza

Thank you very much, Cosimo, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Cosimo,

I looked at your complaint and will do my best to help you. I would like to invite Slot10 Casino into this conversation. Could you please clarify this situation?

Dear Cosimo and CasinoGuru Representatives,

Many thanks for inviting us In this thread, regarding the customer's account status.

As per our AntiFraud Department, any actions made since the registration date on 12/06/2020 are tagged as fraud actions, which respectively gave us no other choice but to close the customer's account.

Our decision remains final and It's not a subject for further discussion.

Kind Regards,

SLOT10 Casino Team

Dear Casino,

please, can you be concrete? Which fraud actions do you mean? Send any relevant evidence which shows player's fraudulent activities to my email: viliam.v@casino.guru.

Dear Casino Guru representatives,

Thank you for your update.

As per our AntiFraud Department and our anti-gnoming system, customer was flagged multiple times of abnormal activity in the casino section, hence we had no choice but to terminate customer's account.

Decision is on behalf of our Management stuff and it's not a subject for further discussion.

Best,

SLOT10 Casino Team

Dear Casino,

you already mention what is going on but we need to see some relevant proof which shows player's "abnormal activity in the casino section".

Dear Viliam,

Thank you for your update.

An additional evidence and information, regarding player's casino activity in SLOT10 will be provided in the next few days.

Thank you for your patience.

Kind Regards,

SLOT10 Casino Team

Dear Casino,

thank you for informing us, I'll extend timer to 7 days which should be enough time for you to provide an evidence.

Sorry but how do you think they can say that anti-fraud actions have been carried out since 12/06/2020? as you can see that on 07/07/2020 they paid me a win of 1000 euros. I have never received any report from them also because as you can see all the winnings made by me are more than regular I look forward to the tests that they say to send but surely they will not send because these people here never have proof as usual they say nonsense for not paying. Casino gurus gentlemen why don't you show all the screenshots I sent including the chats so that the players of this site themselves realize who they are dealing with?

Scusate ma secondo voi come fanno a dire che sono state compiute azioni antifrode dal 12/06/2020? come potete vedere che il 07/07/2020 mi hanno pagato una vincita di 1000 euro .io non ho ricevuto mai nessuna segnalazione da parte loro anche perché da come si evince tutte le vincite da me fatte sono più che regolari aspetto con ansia le prove che dicono di mandare ma che sicuramente non manderanno perché questi qua non hanno mai prove come al solito dicono fesserie per non pagare. Signori di casino guru perché non mostrate tutti gli screenshot che ho mandato compreso le chat in modo tale che i giocatori stessi di questo sito si rendano conto con chi hanno a che fare?

Dear Cosimo,

I would like to ask you one question - did you ever use VPN accessing Slot10 Casino? Do you know what VPN is?

Yes I know what a VPN is and on slot10 I never used it because I had no reason to, even if the VPN is allowed on their part.

Si so cos'è la VPN e su slot10 non lo mai usata perché non ne avevo motivo, anche se da parte loro la VPN e consentita.

Dear Casino,

we are still waiting for an evidence of player's activity.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.