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After receiving a text message with a bonus code to be inserted at the next deposited ..... I made a deposit of 61 euros ..... but going to enter the code I find myself already entered another code .... not being able to delete .... I made the deposit with that bonus code.

after the deposit procedure I find myself only the amount of 61 euros without any bonus.

Once asked in the chat I am told that I activate the bonus on the next deposit.

I replied that they cancel the account and I sent a report ...... Instead of remedying the problem, they activated the account closure procedure.

Absurd ...... they are satisfied with losing a player and closing an account rather than settling with a few euros credited.

Dopo aver ricevuto un sms con un codice bonus da inserire al prossimo depositato.....ho effettuato un deposito di 61 euro.....ma andando ad inserire il codice mi ritrovo già inserito un altro codice....non potendolo eliminare....ho effettuato il deposito con quel codice bonus.

finita la procedura del deposito mi ritrovo solo l’importo di 61 euro senza nessun bonus.

Una volta chiesto in chat mi viene detto che mi attiva il bonus al prossimo deposito.

Ho risposto che cancellano il conto ed inviavo una segnalazione......Invece di rimediare al problema mi hanno attivato la procedura di chiusura del conto.

Assurdo......si accontentano perdere un giocatore e chiudere un conto piuttosto di risolvere con qualche euro accreditato.

Dear Tony,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Since you have filed a similar complaint https://casino.guru/slot10-casino-player-had-a-bad-experience-with-this back in May 2020, in which you stated: "I have already sent communication to close the account ...." I would like to ask you if you have repeated the same request recently? Are there any funds being held by the casino?

Please understand, that we can’t penalize the casino for not giving you a bonus automatically.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello

I was supposed to receive a bonus which I did not receive

The problem is this !!!!

The slot10 casino is not the first time ..... let's say it's a vice !!!

tells you that you can receive a bonus ..... but then it does not award it to you

Salve

dovevo ricevere un bonus che non ho ricevuto

Il problema è questo!!!!

Il casino slot10 non è la prima volta.....diciamo che è un vizio!!!

ti comunica che puoi ricevere un bonus.....ma poi non te lo assegna

Could you please clarify the following?

"After receiving a text message with a bonus code to be inserted at the next deposited ..... I made a deposit of 61 euros ..... but going to enter the code I find myself already entered another code .... not being able to delete .... I made the deposit with that bonus code."

Have you entered a different bonus code?

Dear Tony82,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.