Slot78 Casino - プレイヤーの入金が遅れ、解決されていません。

Hello! On October 26, I made a deposit. The money did not arrive. I contacted them for assistance on October 27 and provided a receipt and bank statement. This process took a very long time. A month later, they requested a video, which I also provided. I emailed them numerous times. These were an unbearable 2 months of waiting. Finally, I received an outrageously disappointing response. I don't know why they replied this way since I provided all the necessary information. Either they didn't contact the payment provider, or the payment provider ignored them. There were no obstacles from my side. They refuse to compensate for the deposit. Please help.

Здравствуйте! 26 октября внёс депозит. Деньги не поступили. Обратился к ним за помощью 27 октября. Предоставил чек, выписку из банка. Всё это длилось очень долго. Через месяц запросили видео. Так же его предоставил. Писал им кучу раз на почту. Это были невыносимые 2 месяца ожидания. В итоге мне предоставляют мега убийственный ответ. Не знаю почему так ответ, ибо все данные я им предоставил. Либо они сами не обратились к платёжному провайдеру либо платёжный провайдер их проигнорировал. С моей стороны не было никаких препятствий. Компенсировать данный депозит они отказываются. Прошу помочь

Dear jungllena,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slot78 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please provide supporting evidence regarding your missing deposit?
• Please share your deposit confirmation, deposit history screenshot form your player's account, and communication with the casino to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.