Slotexo Casino - プレイヤーの出金が遅れている。

Hello dear team,

I have €3,500 in my balance. I requested the first withdrawal of €500 on April 6th. Unfortunately, it still hasn't been processed. The live chat just keeps putting me off and telling me to please wait a little longer. Apparently, I don't need to verify myself, since it says that verification isn't necessary at the moment. Please help me.

Hallo liebes Team,

ich habe 3500€ auf meiner Balance. Die erste Auszahlung von 500€ habe ich am 06.04 beantragt. Diese ist leider bisher immernoch nicht bearbeitet worden. Der Livechat hält einen immer nur hin und sagt warten sie bitte noch ein wenig ab. Verifizieren muss ich mich anscheinend nicht, da es dort steht das im Moment keine Verifizierung nötig ist. Bitte helfen sie mir weiter.

Dear joshijokr,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear joshijokr,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.