Slotexo Casino - プレイヤーの撤退が遅れています。

Good morning, I would like to file a complaint about the online casino Slotexo1.com. They allowed me to win, but since December 13, 2024, they have not processed my withdrawal. I'm still waiting for my funds, and every time I'm told that the request is being processed. In my opinion, they've had enough time to make the transfer. Please help me if possible.

Buongiorno, vorrei fare un reclamo sul casino online Slotexo1.com che mi hanno fato vincere ma non fanno prelevare dal 13 dicembre 2024. Quindi sto ancora aspettando le mie fondi, per cui ogni volta mi dicono che la richiesta è in elaborazione. Secondo me hanno avuto abbastanza tempo per farmi il bonifico.Aiutami per favore se e possibile

Dear Eugi228,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Kristina, yes, in the past I managed to withdraw once. On the site it says that the account is verified and no documents are needed. The winnings were without a bonus (with real money).

Buongiorno Kristina, sì, nel passato una volta sono riuscito a fare il prelievo. Sul sito mi dice che l’account è verificato e non serve nessun documento. La vincita era senza bonus (con soldi reali).