Slotexo Casino - プレイヤーの撤退が遅れています。

They won't pay out my €350, I've already lost so much on the site.

I always waited and waited after requesting a withdrawal, then canceled again because it took too long. This time I didn't cancel and wanted to withdraw €350, but it didn't work. It was rejected without a proper explanation. I took screenshots of everything and am now waiting to see what happens with my withdrawal. I've submitted a new request.

Zahlen meine 350€ nicht aus, habe schon so viel auf der Seite verzockt.

Immer nach beantragen der Auszahlung gewartet und gewartet, dann wieder storniert weil es mir zu lange dauerte. Dieses Mal habe ich es nicht storniert und will 350€ auszahlen aber es geht nicht, wird abgelehnt und nicht richtig begründet, habe alles gescreenshotet und warte jetzt was mit meiner Abhebung ist, ich habe einen neuen Antrag gestellt.

Dear DeldarIlias,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Is there currently any withdrawal pending in your casino account?

Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear DeldarIlias,

Thank you for contacting us.

We are pleased to inform you that your pending withdrawal request has been processed, and successfully completed.

Thank you very much for your patience.

Kind regards,

Slotexo Casino Team

Dear Slotexo Casino, thank you for the information provided.

Dear DeldarIlias, kindly update us once you have received the money.

Dear DeldarIlias,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.