Slotexo Casino - 出金リクエスト後、プレイヤーのアカウントは閉鎖されました。

Hello!

I withdrew €500 from the casino earlier this week. They promised the money would arrive by Friday, but I haven't received anything yet.

They closed my account and disabled the live chat option because I was asking too many questions about my money. I'm only getting vague responses via email.

I'm completely fed up with these lies and excuses. This is not how things should be done.

Please help me with this casino.

Hei!

Kotiutin kasinolta 500€ alkuviikosta. Lupasivat rahat viimeistään perjantaina, mutta mitään ei ole näkynyt.

Sulkivat tilini ja mahdollisuuden livechattiin kun kyselin rahojeni perään liikaa. Sähkopostiin saan ympäripyöreitä vastauksia.

Olen täysin kyllästynyt näihin valheisiin ja selityksiin. Se ei ole normaalia toimintaa.

Auttakaa minua tämän tämän kyseisen kasinon kanssa.

Hello kaitsu,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotexo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hey!

Thank you for the quick reply. I switched from a mobile phone to another computer and got into a conversation with live chat.

I asked about my withdrawal again and he promised to send a message to the payment department that they would hurry up with this again.

-At the beginning of the week, I asked about confirming the account and they told me that they don't need any documents for my withdrawal.

-These wins were won with bonus money if I remember correctly.

They probably closed the live chat option from me when I wasn't honest with them anymore, when they make empty promises.

Hei!

Kiitos nopeasta vastauksesta. Vaihdoin kännykästä toiseen tietokoneeseen ja pääsin livechatin kanssa keskusteluun.

Kyselin nostostani jälleen ja lupasi laittaa maksuosastolle viestiä että kiirehtivät jälleen tämän kanssa.

-Alkuviikosta kyselin tilin vahvistamisesta ja he kertoivat, että eivät tarvitse mitään dokumentteja kotiutustani varten.

-Nämä voitot on voitettu bonusrahalla jos muistan oikein.

Varmaan sulkivat livechat vaihtoehdon minulta kun en ollut asiallinen heitä kohtaan enään, kun perättömiä lupauksia antavat.

I still haven't received my money. Just the same answers that it takes 1-3 days...

En ole vieläkään saanut rahojani. Vain samoja vastauksia, että kestää 1-3 päivää...

Hello kaitsu,

As stated above, withdrawals may take up to 14 days so I can only recommend you to wait for now. Please let me know once it would take longer. Also please clarify since when is your account verified.

Hi!

When I made withdrawal request. Livechat told me that they dont need any documents for my withdrawal. So thats all about verification

Just get my money. Thanks to you

Dear kaitsu,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru