Slotexo Casino - 虚偽の約束によりプレイヤーの撤退が遅れる。

For the past week, I have made two withdrawal requests of €500 each. These amounts were won using the first deposit bonus. Unfortunately, for the past week, the money has not been credited to my account, even though the casino said it would be processed within 72 hours. Since then, all I've received are false promises. Today, they informed me that their website is under construction and they cannot check my request.

Dear dimizark,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Good evening Christina, thank you for your response. Indeed, this is what the casino is telling me. I should be patient as there are many withdrawal requests at the moment. However, since I have never had a similar problem with other casinos in the same group, I wanted to file my complaint.

I hope the issue gets resolved promptly

Thank you for your reply, dimizark. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

The payments were successfully completed. They were delayed by a week, but everything is fine with this casino. The issue was resolved, and I recommend it to everyone as reliable.

Dear dimizark,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru