Slothino Casino - 選手の退会が遅れました。

I played here on 13.11.2022 and won 2647 euros in total. At the same day I uploaded all the needed documents and my account was verified the very same day as the screenshot shows. I then succesfully made couple of withdrawals, and managed to withdraw 2247 euros in total. So, 400 euros is still missing. It failed couple of times, and the last try was made on 16.11.2022 (screenshot). Still, after almost three weeks, the withdraw is pending! Chat only tells me to wait more.

I decided to make this post as I am very worried if they are going to pay the rest of the money. Very soon it has been 2 weeks since the withdraw. It is weird that they pay over 2000 euros, but then keep the rest (400EUR) pending that long.

Thank you in advance.

Dear miamia,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Which payment method you have opted for, please?

I also checked the general terms and conditions for weekly or monthly withdrawal limits, but there are none. It seems that the delay is caused by some technical issues.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Withdraw is still in pending status, unfortunately. I used Trustly like I did on the earlier times (when it worked out well). I used bonus money when I played. They paid the bigger part of the same winnings without delay.

Thank you very much, miamia, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Actually, now they paid the rest!

Dear miamia,

Thank you for your reply. Could you please confirm that the matter is now resolved?

Kind regards,

Tomas

I confirm

Dear miamia,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas