SlotHunter Casino - プレイヤーのアカウントは無効になり、デポジットは返金されません。

I deposited 40 to play at the casino...but soon after I depositedi realized I had 2 accounts ..contact was made with support and made aware of the situation ...since then there's been about 20 emails back and forth the last one asking me for documents that I've never been asked for by a casino .

And now after all that communication there telling me it's passed on to yet another dept to deal with. I deposited 40 ..I never used the funds at the casino and asked about 15 min after the depisit for the funds to be returned to me ...they have now disabled my account and are not giving me my depisit back.

Dear kbbest98,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you didn't place any bets after depositing? Did you activate any bonus on top of your deposit?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear kbbest98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.