Slotified Casino - 決済が遅延しているとのクレームがあります。

completed no deposit bonus playthrough after weeks of playing. you had to play through $4000 just to be able to withdraw $20. they also state that i need to make a min deposit of $25 in order to do any type of withdrawal. so i deposit $25 using btc and play through the $25 once and withdraw $45. it says withdrawal pending. there is no customer service. they send daily emails from support@slotified.com and i reply to these emails to no avail. sent them emails with no response. over a dozen emails. sent an email from a different email address that is not connected to my account and still no response at all whatsoever. basically they scammed me for $25.

Dear cashoutcarl,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear cashoutcarl,

Have you received your withdrawal from the casino yet?

hi kristina. no i have not.

Thank you for your reply, cashoutcarl. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• What is the current status of your withdrawal request, please? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Could you please confirm that you have passed the KYC verification?

Thank you.

i have never made a withdrawal this is my first attempt

i am attaching a screenshot of my withdrawal history.

i do not believe i am kyc verified. i cannot remember having to complete a verification and i do not see anything on the site referencing kyc in any way.

Thank you very much, cashoutcarl, for your cooperation. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear cashoutcarl, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact Slotified Casino outside this complaint thread and let you know any new information once I receive it.

my username is the same here as it is on slotified. do you need my email?

Dear cashoutcarl, 

thanks for your message. As for now, we won't need more information from your side.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear cashoutcarl, 

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

As you might know, Slotified Casino received a ‘3.8 very bad reputation’ from us, which means we would not recommend players to choose this casino. I strongly recommend only choosing casinos that have received at least a ‘Very good reputation’. You can check the list of the casinos we recommend on our website. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.