Slotilda World Casino - プレイヤーが賞金を受け取れずにいます。

Ive deposited over 1200 with visa lost it all then i try make 100 withdrawl with visa they say error and put money back in my account greedy sneaky scammers i want all my deposits returned now to my visa discusting scmmersb

Dear canning5004,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

No thats not what i said they but my withdrawl back in my account said due to tech error cant put it in my bank lol shocking behaviour i deposited and lost over 1200 with visa deposits i try a tiny withdrawl and thats what they said in screenshot

i have now tried withdrawl through bank transfer but why in hell they let me deposit 1200 with visa they i try withdrawl with visa issue comes up all casinos are the same take deposits cause issues with withdrawls im fully verfield now i tried bank transfer if i dont get i will call my bank for fraud deposited over 1200 euros try a tiny withdrawl and they put it back in my account

How do i delete this complaint

I can close the complaint. Do I understand correctly that your issue has been resolved?

Dear canning5004,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ya close it

Dear canning5004,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru