Slotilda World Casino - 決済が遅延しているとのクレームがあります。

Hello

I have problem with this casino for withdrawal of 3000 euros.

I paid 80 euros and got %200 bonus.

I played with this money and met all wagering requirements. Then I created my first withdrawal request for 1000 euros. This money was paid out via Mifinity in a few hours. Then I wanted to have 1000 euros paid out 3 times each time (a total of 3000 euros).

Since 06/10/2023 (Saturday) my further withdrawal requests have not been processed.

They are still in progress.

I asked several times in live chat, unfortunately it didn't help. Live chat staff said they have no control over that.

So I sent an email to the finance department. Unfortunately I didn't get an answer.

I discovered and registered this casino at Casinoguru.

I also gave this casino a very good rating but I think it was so early.

My player name: Suluboya

could you please help me Thanks.

Hallo

Ich habe Problem mit diesem Casino für die Auszahlung in höhe von 3000 Euro.

ich habe 80 Euro bezahlt und %200 Bonus bekommen.

Ich habe mit diesem Geld gespielt und alle Umsatzbedingungen erfüllt. Dann habe ich meine erste Auszahlungsanfrage für 1000 Euro erstellt. Dieses Geld wurde in ein paar Stunden via Mifinity ausbezahlt. Dann wollte ich nochmal 3 mal jeweils 1000 Euro auszahlen lassen.(Insgesamt 3000 Euro).

Seit 10.06.2023 (Samstag) wurden meine weitere Auszahlungsanfrage nicht bearbeitet.

Die sind immer noch in der Bearbeitung.

Ich habe mehrmals in Live Chat gefragt, leider hat es nicht geholfen. Live Chat Mitarbeiter sagte, sie haben keinen Einfluss dafür.

Deswegen habe ich Email an Finanzabteilung verschickt. Leider habe ich keine Antwort bekommen.

Ich habe dieses Casino bei Casinoguru entdeckt und registriert.

Für dieses Casino habe ich auch sehr gute Bewertung gegeben aber ich glaube, es war so früh.

Mein Spielername: Suluboya

Könnten Sie bitte mir helfen? Danke.

Dear Suluboya,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello

Paid out today!

Thanks.

Hallo

Heute schon ausbezahlt!

Danke.

Dear Suluboya,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru