Slotimo Casino - プレイヤーのアカウント閉鎖リクエストは無視されています。

The casino won’t close my account. I have sent multiple emails requesting account closure due to gambling addiction, but the casino doesn’t respond.

Das Casino schließt mein Konto nicht. Habe schon oft eine Mail geschickt mit der Bitte um Kontoschliessung wegen Spielsucht aber das Casino reagiert nicht.

Hello Gluecksmaus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

Thank you very much in advance for your reply.

Best regards,

Nick

My account was already closed in the past due to gambling addiction but I was able to get it reopened and now sent another email with the reason gambling addiction but they just don't respond

Mein Konto wurde bereits in der Vergangenheit wegen Spielsucht geschlossen aber ich konnte es wieder öffnen lassen und jetzt wieder mail geschickt mit Grund Spielsucht aber sie reagieren einfach nicht

Account closed, thank you

Konto geschlossen, vielen Dank

Dear Gluecksmaus, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru