Slotimo Casino - プレーヤーの預金は、彼のアカウントに入金されたことはありません。

Hello, on April 24th, 2023 I made two deposits of €30 each via giropay into Casino Slotimo, these were also debited from my account. In my transaction list at Slotimo Casino, these are listed as failed and were not credited to me or refunded. I tried several times to contact support via email or the live chat, which also only works via email, unfortunately without success.

Hallo, ich habe am 24.04.2023 jeweils zwei Einzahlungen über 30€ über giropay in das Casino Slotimo gemacht, diese wurden auch von meinem Konto abgebucht. In meiner Transaktionsliste im Slotimo Casino stehen diese als fehlgeschlagen drin und wurden mir nicht gutgeschrieben oder zurückerstattet ich hab mehrmals versucht den Support über die email oder den livechat der auch nur über email Funktioniert zu kontaktieren leider ohne Erfolg.

Dear leroyskiski,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

I have now sent the payments from my kotno to the casino and am waiting for an answer.

Missing deposit has now been credited to my account.

ich habe dem Casino jetzt die Zahlungsabgänge von meinem Kotno zugeschickt und warte auf eine Antwort.

Fehlende Einzahlung wurde jetzt auf mein Konto gebucht.

Thank you for your reply, leroyskiski. Do I understand correctly that the issue has been resolved? Can we now close the complaint?

yes thanks for the help LG

Ja danke für die Hilfe. LG

Dear leroyskiski,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru