Slotimo Casino - 選手の退会が遅れました。

I made a withdrawal for 4391 usd on January 2, 2023, until today I have not received my withdrawal, I write to the live chat every day and it only tells me that your department is working on it, my documents are already verified, I have written to their emails and I received an email from Kyc@slotimo that said "sue" I mean demand, I don't know if one day they will pay me the withdrawal because nobody tells me anything clear

Realice un retiro por 4391 usd el 2 de enero del 2023, hasta el día de hoy no he recibido mi retiro, escribo todos los días al chat en vivo y solo me dice que su departamento está trabajando en ello, mis documentos ya están verificados, he escrito a sus correos electronicos y recibí un correo de Kyc@slotimo que decia "sue" osea demanda, no sé si algún día me pagarán el retiro porq nadie me dice nada claro

Dear Alfpadi01,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Cristina, I answer your questions

1. If I have made withdrawals before and if they have deposited me, the highest that they have granted me has been approximately 2500 usd, but they were processed in 2 days Maximum, now it has taken 2 weeks and it only tells me that it is being processed

2. No, I have not accumulated my winnings, I always play and if I win I make my withdrawal the same day and I never play with bonuses

3.current status is pending

I appreciate your help, I remain pending for any other information you need

Thanks

Hola Cristina, respondiento a tus preguntas

1. Si he realizado retiros con anterioridad y si me han depositado, el mas alto que me han oagado ha sido de aproximadamente 2500 usd, pero se procesaban en 2 días Máximo, ahora ya tardaron 2 semanas y solo me dice que se esta procesando

2. No, no he acumulado mis ganancias, siempre juego y si gano hago mi retiro el mismo día y nunca juego con bonos

3.el estado actual es pendiente

Te agradezco tu ayuda, quedo pendiente por cualquier otra información que necesites

Gracias

Thank you for your reply, Alfpadi01. Could you please advise when exactly you received your last successful withdrawal? Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello Cristina, I am telling you what happened these days, the casino sent me a notification of the rejection of the withdrawal on January 18, the reason is that there were technical failures in the ecopayz payment method and that I should please choose another payment method, I have netteler For what I chose that method, today January 20 I have just received the withdrawal at last. In other words, this case can now be closed, but I do want to mention that there were 18 days of waiting and that they could have told me that before and not after 16 days of not answering (the casino) anything, in some way that you have opened the case case and that they have sent an email to slotimo to check this dispute, it helped a lot or so I think, I thank your rating page, you can close the dispute now but I would like them to put in the rating that slotimo casino takes too long to pay high amounts , Thank you.

Hola Cristina, te comento lo sucedido en estos días, el casino me envió el 18 enero una notificación del rechazo del retiro la causa es q había fallas tecnicas en el metodo de pago ecopayz y que de favor eligiera otro metodo de pago, yo tengo netteler por lo q elegí ese metodo, hoy 20 de enero acabo de recibir ya el retiro por fin. Osea q ya se puede cerrar este caso, pero si quiero mencionar que fueron 18 días de espera y q eso me lo pudieron haber dicho antes y no a los 16 días de no contestar (el casino) nada, de alguna manera que ustedes hayan abieto el caso y que le hayan mandado correo a slotimo para checar esta disputa ayudo bastante o eso creo, agradezco a su página calificadora, ya puedes cerrar la disputa pero si me gustaría que pongan en la calidicación que el casino slotimo de tarda demasiado en pagar montos altos, gracias.

Dear Alfpadi01,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru