Slotimo Casino - 選手の退会が遅れました。

I got mine on 01/18/2023

payment requested. My payout is still pending payout.

Customer support said yesterday that I'm in the final stages of getting my withdrawal approved as soon as possible. Today another said I was. Still in the middle of processing. I've read a lot of bad things and I'm worried

Ich habe am 18.01.2023 meine

Auszahlung beantragt. Meine Auszahlung steht immer noch auf Auszahlung ausstehend.

Der Kundensupport sagte gestern das ich in der Endphase bin das meine Auszahlung schnellstmöglich möglich genehmigt wird . Heute sagte ein anderer ich sei .Noch mitten in der Verarbeitung. Ich habe viel schlechtes gelesen unf mache mir sorgen

Dear Minamaus,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear Minamaus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I received the money . Thanks anyway for the offered help

Ich habe das Geld erhalten . Vielen Dank dennoch für die angebotene hilfe

Dear Minamaus,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru