Slotohit Casino - プレイヤーが賞金を取り下げようとしています。

I fulfilled the bonus conditions at this casino and then wanted to withdraw the money. But they don't want to pay me off and they stand across the board.

Ich habe bei diesem Casino die Bonus Bedingungen erfüllt und wollte mir dann das Geld auszahlen. Sie wollen es mir aber nicht auszahlen und stellen sich quer.

Dear Maxi,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and send me the link to the bonus you redeemed? I would like to read the bonus T&Cs. Did the casino specify any reason as to why your winnings are being held?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Maxi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.