Slots 7 Casino - アカウント認証を完了するのに苦労しているプレーヤー。

They TREATED me so horrible im almost ashamed to share how they dragged me along this long process of verifying kyc documents ... Just to at the end PAY ME NOTHING! Can u believe my journey with this casino SLOTS7casino.com lasted over a year , i played there free 100$ bonus and won a year ago. i tried to pass there kyc verification i was unable, fast fwd a year and i eventually obtained the docs i needed to pass the kyc. i informed them i have the docs to pass the kyc and i send them and after 2 weeks kyc was completed . i place my withdraw and they send me a letter saying i need to verify my address my withdraw has been cancelled and this is after they sent me confirmation ... you know what i cant even write this write now its tickin me off. BUT the moral is i still have not got paid.

Dear j2lax4xo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying your address seems to be another obstacle standing between you and your winnings?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

my apologies i thought i showed you that i recieved verification for my address as well here it is i passed my kyc address june 23

this is now 27 days more i have waited since kyc approval

Thank you very much, j2lax4xo, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Slots 7 Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.

 

Hello, j2lax4xo,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Slots 7 Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Slots 7 Casino Team,

Could you please state the reason why the player's account has not been verified yet? What documents are problematic? What steps should the player take in order to successfully verify his account and withdraw the winnings?

Thank you in advance for providing the information.

your writing back to my complaint incorrectly i have been verified my docs have been submitted and approved , all of them... my problem is i have not been paid and were going on the 2nd month of being lied to constantly by slots7casino saying my payment shall be deposited soon like what in the hell .

MY CASE SUMMARY IS INCORRECT COMPLETELY

Dear j2lax4xo,

In your first post, there is the information that the casino cancelled your withdrawal and it needs to verify your address. It means that your verification did not pass completely or that the casino is performing an additional verification. The casino has the right to perform additional verification anytime, and there are several possible reasons why it is needed. However, we are still waiting for the casino's response and explanation.

Unless we have other information provided by the casino, I cannot see any problem in the issue description.

the issue is that AFTER A LONG VERIFICATION PROCESS they PAY ME NOTHING.

Alright. I would like to wait for the casino's response. Then it will be updated accordingly.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

can u imagine how many people they done this too, how much money they probably have horded to themselves how can they be allowed to go unprosecuted

Dear j2lax4xo,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru