Slots 7 Casino - プレイヤーのデポジットなしのボーナス賞金は無効になりました。

I played with the code AUGFREE25 per the email invite and played through the wagering amount and played by their rules of amount I could bet and stayed under 10.00 per bet on slots. After the wagering amount was done and at -0- I began to play larger bets and played other games. I started with a ZERO balance today 8-17-2020 and now being told I can not cashout any money so the no deposit code emailed to me that can be played daily is a JOKE and you can't win anything to withdraw. Don't wast your time playing their free games or codes. Lesson learned that if I get lucky I don't win and if I deposit I don't win so I just don't play! My final balance I won is 20,353.36 and I knew that it was too good to be true. /// When I asked a questions the person I was chatting with said I went against the rules and no arguing was allowed. When I asked who was arguing for I was only asking a fair quetion, I was disconnected and I can't get anyone on chat or the phone 888-281-3768 BAD number.

Dear Chuck,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.slots7casino.com/countries :

"Players from certain countries will not be able to make use our free chips. Kindly check status of countries list."

No deposit bonuses are offered to all the players, even if their nation is listed between "restricted" ones, thus they can test the games.

However, I would like to emphasize that in case the restricted countries are not mentioned in terms and conditions or hidden somewhere, the casino should pay the player. Especially, if the bonus has been offered to the player by the casino and not redeemed by the player. Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#restricted-bonuses.

Please, could you confirm that you have received the promotional offer from the casino via email and it’s been a No Deposit bonus? We will contact the casino right after your confirmation. Thank you very much in advance for your reply.

Best regards,

Petronela

PS: I have adjusted the value of your complaint to $100 as per T&Cs https://www.slots7casino.com/terms/

„Max cash out for a free chip is not more than $100 irrespective of the value of free chip."

Dear Chuck,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.