Slots 7 Casino - プレーヤーがアカウントの確認を完了するのに苦労しています。

We made the playthrough and cashed out 350.00.I sent the documents 2 times now and haven't heard a word from them.Im not sure what to do now.

Dear cobra562,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I went into live chat and rep said my info don't match my casino info.I go by Ken Mills not Kenneth R Mills.Ive never setup a account with Kenneth and why does it matter.Im the same person.Some of my debit cards say Ken and drives lic says kenneth.Ive cashed out on over 100 sites with no paperwork problems.Only here.So I don't guess I will never see it.

Thank you, cobra562, for the clarification. Is the only inconsistency in your first name, please? Would you be able to provide personal documents showing both versions of your first name?

Hello,I'm tossing in the towel on this site.Its nothing but a screw job.Moron reps and weird stupid rules.So don't play here.

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.