Slots 7 Casino - 選手の退場が遅れる。

I have been playing with this casino for 3 years. I have never withdrew anything but recently tried to withdraw 1000.00. I played with 100.00 I used no bonus so it was straight forward no playthrough. It's been 2 months since I put the request in. I was kyc verified a month and a half ago which also was harder than anywhere I have played. I have the win recorded as well as my chat history with them telling me I would be getting it shortly. I've been waiting and waiting. I feel like I'm getting the run around.

Hello jamye9791,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots 7 Casino. Please allow me to ask you a few more question before we would move forward.

Can you please specify which exact bonus did you use? When was the last time you deposited into the casino? When was the last time you contacted the casino with this issue and how did they explain the reason of the delayed payment?

Looking forward to your answer.

Regards,

Nick

I didn't use a bonus. I deposited 100.00. I talk to them at least twice a week and a week ago they apologized and asked if it were ok if they deposited half Bitcoin and the other half on my verified cards. I said fine. They even told me they would give me a $100 bonus for the long wait and 50%cash back on my last deposit after I get my money. I checked back 2 days ago and they said that the first time withdrawal takes longer due to all the verification. I explained what I was told already then they shut me down and tell me to wait to hear from the withdrawal team. Same thing again today. I guess I'm fortunate they haven't tried to shut my acct down. I have the win and the conversations saved I could not upload to your site for some reason. Thank you for your help.

The last time I played was Sept 3rd that is the day I won. They strung me along through the verification process until they ran out of reasons to do so now I'm being told that I'm eligible to withdrawal 1000.00 so I'm just waiting for it. They have reviewed everything weeks ago.

Dear Jason,

We are sorry for the inconvenience. We have reviewed your profile.

As per discussion over chat, Some of your withdrawal is processed through your cards used for deposit. the Remaining payment will be done through bitcoin. Please confirm your bitcoin address with us.

We will clear your due today.

Regards,

Slots7Casino

Hello jamye9791,

Please follow the casino's instructions and let us know the outcome.

They processed my payment. Thank you for all of your help.

Thank you jamye9791 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick