Slots 7 Casino - 選手の退場が遅れる。

Been 23 days since payout request, KYC docs accepted, Bitcoin address accepted and then requested multiple times over 3 weeks saying accepted each time, just to be requested again and again. Live chat says my Bitcoin address expired…um not true. Now they rehydrate my emails, phone number is not connected, live chat copy paste irrelevant talking points. Very clear they will never pay one out. Complete scam .

Hello Mrlurchypoo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots 7 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My KYC docs have been verified on or before 02/26/23, this was bonus winnings, was told I did everything perfectly too! I dope to them last night and they gave me the runaround like always, requested my Bitcoin address for the 4th time and sent me an accepted Bitcoin email for the 4th time. They then say wait for our team to contact you and they never do…

Thank you Mrlurchypoo for the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Mrlurchypoo,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Slots 7 Casino to join the conversation and participate in the resolution of this complaint.

Dear Slots 7 Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

Hi Mrlurchypoo,

Your payment was processed on 20th March, 2023. Thankyou for choosing us!

Kind Regards

Slots 7 Casino

Thank you, Slots 7 Casino, for providing the information.

Dear Mrlurchypoo,

Could you please confirm if you have already received the payment?

Kind regards,

Tomas

Dear Mrlurchypoo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Even though we assume that the issue has been resolved, without a confirmation from the player, we are forced to reject this complaint.

The player can reopen this complaint anytime.

Kind regards,

Tomas