Slots 7 Casino - KYC検証を完了するのに苦労しているプレイヤー。

I'm done with online casinos. I interacted with just 2: silveredge and slots7. Both have made things a huge issue and caused me so many problems when anywhere else in the world it wouldn't happen.

I won the no deposit bonus and met all wagering requirements. I told them I don't have utility bills as I live at home. I have been trying to provide proof of address since Feb 23 now. I did everything possible and they always have some excuse. I've sent over 20 emails and can take screenshots of everything.

I also have been pressured to share my personal information. For example, on the statements it's like they can see every possible thing about me on there. That's messed up... for $100? They're pieces of s----.

So I had an account only at Simplii Financial. They wouldn't accept it and i tried so many other documents. I basically just sent them anything I had and none were accepted. Anywhere else in the world you walk in show ID boom. Casino, slots, etc. They say it's a virtual bank since it's online. But it's pretty much the same as any other bank other than they don't have a branch anymore. I don't see the issue.

Anyways, I actually end up opening a new student account. Both a regular and credit at the CIBC. Literally exactly what they asked for. "Regular bank and credit statement with address proof not virtual". I've also posted on Reddit about this and other people that use Simplii and other things told me that they're accepted super easily and with all these methods... ID or Simplii or whatever and its easy elsewhere. I told them about my experiences with Slots7 and Silveredgecasino but I'm going to repost with screenshots.

So I had to wait till April to get the bank statement since I just opened the account. Also, sign up for mail versus email which is pointless nowadays. I call them when it doesn't come in April and they say it takes 7+ business days or you can pay a few bucks at the bank.

So I walk to the bank and explain this all and what a b---- it has been. They told me that the mailed document doesn't show the address anyways. This is Canadian Imperial Bank of Commerce like one of the biggest banks ever. What more can they want. I now even have 2 accounts because of these f---ing morons. I kind of wanted to open it anyways but still.

It's definitely not to verify identity. I've sent like 10 different proofs and every possible document. If you go to any place and just show ID it's accepted so not accepting every possible thing over $100 not to mention almost like an invasion of privacy at this point f---ing scammers.

So anyways, I get to the CIBC and she prints the statement they would mail and puts a special stamp on it. She highlights all the info related to me on the document like account number, name, address, etc. on the relevant documents. She told me this document has literally never been verified and is above and beyond because even the mailed or statement doesn't have that information. She also stamps the second part and it shows the bank address every possible thing you can imagine. They can see my phone number, name, address, that I live next to the bank, all my transactions, etc. She also told me it can all be verified officially through those documents so it's the highest form of verification.

I get an email back from them that they couldn't verify the documents. I told them they crossed the line I'm making a complaint and they're scamming me since I've done everything possible.

Read how ridiculous it is what I've gone through.

Dear NimaKaBush3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner, but it seems you have been through a lot here.

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Sure. The thing is they obviously know it's me. Even if they come up with some reason to deny the CIBC documentation, I literally opened 2 accounts there partially because of them. I got whatever documents the bank provided and I know have 2 different banks: Simplii (online but big) and CIBC (physical). If they won't accept what either are willing to provide they are going out of their way to deny any sort of proof and there is really nothing else that can be done. The bank told me themselves this is everything possible and has never been denied.

The most important thing to remember is they want: "debit or credit statement (I have both types) at a physical (CIBC) not virtual (Simplii) bank with address". I got the specific official documents from the bank and even opened a physical account. Their only excuse is if they want it in PDF which wouldn't matter. The official form doesn't show the address but that's the bank format and it doesn't have anything to do with verification anyways since they attached a validated supplementary document with that info on it and the account info linked and stamped.

You can verify this with the CIBC. The documents can be verified by the bank and have never been denied. If they don't accept this they are undoubtedly scammers because that would mean only people with bank accounts at specific banks (CIBC is massive) would be accepted which is f*cked up. Legitimate customers are having their money scammed like myself. They can deny anything they want but that's undoubtedly a scam.

Thank you very much NimaKaBush3 for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I have a feeling they're going to weasel their way out of this.

Hello NimaKaBush3,

I looked at your complaint and will do my best to help you. I would like to invite Slots 7 Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

They're going to try to weasel out of it. I emailed you guys the documents and those don't even include the others. There's no possible way anyone could say I haven't verified my identity 100% conclusively. Frauding and scamming official banking and government documents with stamps, tons of information, specific formatting, etc. for $100? Yeah OK.

I already know they're going to try to weasel their way out of this. They'll probably say the CIBC document the statement is missing the home address and only the supplementary document has it even though I got the most comprehensive documents from the bank and it's proven it is the same account and highlighted in the documents. If you contact the bank they will tell you this. They most likely have some pointless idealized notion of what the specific bank should have on their document which isn't in line with reality and anyone that doesn't associate with banks that have that specific formatting are rejected.

Keep in mind, they might play dumb but I told them multiple times I live at home as a student and these are my options. I even told the live chat before registering and just after but before playing and during as well at least 4 to 5 times. I know how these types of people are and they'll do anything to get out of any sort of undeniable proof.

Take a look at the documents I emailed Kristina. Keep in mind how ridiculous them denying documents from CIBC is regardless of how they try to weasel out and look at the documents for yourself and even contact the bank.

They're above and beyond KYC. Any decent casino would have verified me. I even posted on Reddit about them and everyone thought it was messed up.

"The largest banks in Canada refer mainly to five banks: Toronto-Dominion Bank, Royal Bank of Canada, Bank of Nova Scotia, Bank of Montreal, and Canadian Imperial Bank of Commerce.Feb 24, 2022

https://www.statista.com › topics › la...

Largest banks in Canada - statistics & facts | Statista"

That proves CIBC and RBC are the biggest banks in the nation since I don't live in NS, Montreal, or Toronto and these are national and beyond banks.

If they don't accept their documents... The best ones they can give me including the supplement with address, phone, account verification, etc. What banks do they accept? I have 2 banks now and 3 different accounts which is as or more than most people. If they deny it that would mean they only accept from specific or minor banks which is absolutely r--arded and not the largest in the country and beyond. Just think about that because they're going to do whatever they can to defend themselves.

This is a joke. If they want it in a specific format I'll upload it to PDF and scan it but that wouldn't change anything other than me putting it on a scanner as it's all clearly visible.

They also cancelled the withdrawal. They didn't just ask for PDF. Meaning they're trying to get out of this.

When I posted on Reddit that I have Simplii and other documents as well they thought it was absolutely hilarious and told me their casinos accept just those and nothing else. Some even less. This is scamming people.

I sent the evidence and have more so you guys can decide for yourselves and others know their casino is a huge problem and they have much better options because they are obviously going to defend themselves or try but they can only fool themselves not others.

I should get paid extra for the time and hassle they put me through lol. BTW, the other documents (Simplii, RRSP, income support, etc. all have address). They may not "count" but I just want to show I went above and beyond any reasonable measure of verification. Literally nobody else is like these people. Bad business straight up. Explains the 3.9 rating which is probably too high.

This was before I set up the CIBC, what others thought an example of many. They all thought it was hilarious. Some even just used ID and they all said it was a bad casino then.

I told you they're trying to scam me. x

Exactly what I predicted. The document does include the address. I sent it to Kristina. This is the best statement the bank has available.

"The CIBC statement that you have a share". Learn English. That's the only document f---ing moron they give out. Why do you think the documents have the account info highlighted and the supplementary document. What a pos they are.

These fu--ing morons have made me send over 40 emails now.

You get what they're trying to do right? They expect the bank to give a specific statement format. Even though I'm using the biggest bank in Canada they don't do that and these pieces of crap still don't accept it.

They probably don't have the intelligence to respond to these comments and justify themselves. I've met people like this countless times in my life.

I'm exposing all my personal information at this point. Advice? This has been a huge hassle but they're not smart enough to figure that out. I've been talking to the banks and stuff about this and they think it's pretty funny.

Do you see what I'm saying? These morons want a specific format on the bank form and it all to be on the one sheet. They don't even accept it if they print 2 forms. That's bad business. I figured out they're the type: "lower standard business". I think you know where I'm going with this. Use your imagination and think about if you were dealing with some reputable business like Amazon, your bank, Canada Post, etc. there might be issues but not the types I've been dealing with.

Also, keep in mind they're making it so every single verification attempt is unsuccessful. Any other service I have numerous types. I even opened a new account at the CIBC just think about how ridiculous that is.

Any comment?

I think we both know they aren't going to pay me out. We also know I have a Simplii and a CIBC account (4 total within the 2 banks). I could go to the CIBC and ask for anyyyyy document. Void cheque, every statement they have.

I also realized how messed up it is how badly I was hassled for $100USD. I don't have much money so it would have helped but I'm not going to let someone harass me over something like that.

I straight up told them they're a piece of s--- and basically schooled him in a way he's definitely going to understand. F--- it. What a pos. I just realized how messed up this is what happened.

I don't care if I "shouldn't have said it". I just realized, "why am I putting up with this bs for $100???" We both know how this works.

Re: Verification [#236800]

K

Kyc Slots7casino

-- reply above this line -- Dear Jack, Hi Nima, Thank you for selecting Slots7casino!! I appreciate your efforts for sharing your KYC documents for...

Why is this message in Spam? It's similar to messages that were detected by our spam filters.

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to Kyc

7 minutes agoDetails

This is my last comment on this.

At the end of the day you are a human being, correct? So at the very least even though some do horrible things, I think you have the ability to understand between right and wrong and good and bad, no?

You are definitely a thief or a scammer. What is the definition of a thief? Someone that takes money or property from others.

I won the money. I met the wagering requirements.

Now use your imagination.

I live in Canada. We have established, reputable businesses and great customer service. I'm not sure if you live elsewhere or if it's just a bad business. Many exist and many make money.

You stole $100USD from my pocket. It's relative. Someone else steals a chocolate bar for $1 at a gas station and is arrested. Someone else steals 1 million from a business and nothing serious happens.

You're a human being. Whether a good or bad person, correct?

OK, good. Me and you both know I'm the person that won the money and in the 45 emails we both know I've gone above and beyond what was necessary.

We also know that basically any other casino in the world with a good reputation would have verified me a long time ago.

Not only did you steal my money, but you wasted my time and hassled me. You really are a horrible person. Even if it's the company you work for, you made that choice. It's the same as those Indian scam centers. They made the choice to associate.

I think you understand what I'm saying next time you look in the mirror. You aren't any different from the person that stole $20 from the gas station and was arrested and embarrassed because that $ belonged to me.

This is all that needs to be said. You're a piece of s--- straight up.

I just sent them the exact document and format they want, but if you see the other one it should be accepted. It was partially CIBC's fault for not telling me it existed.

Not to mention both of their casinos were a hassle.

I'm not going to lie though I went off on them and was pissed as f... hopefully they don't try to screw me over because of that.

I can send you the last document I sent which is literally exactly what they asked for. Then I'll go my separate way.

I'd like to ask you to watch your language. If you'll use this kind of language once again I'll reject your complaint.

We are trying to help you and make online gambling safer and better place for everybody. We need to wait for the Casino's statement.

Yes, I agree. I thought it was going to get rejected no matter what and was frustrated at how much I had to go through to sort it out. I apologize.

I definitely won't do it anymore and shouldn't have. It was because the 2 casinos both I had a huge hassle and thought I was going to get my money taken and got really upset and acted impulsively. My bad again.

I sent Kristina the final document which has exactly the information they wanted in the format they wanted all on one form. The bank misinformed me too and said it didn't exist.

I sent them an email apologizing. Hopefully they didn't block me or something. I should have stayed cool and usually am.

I apologized to customer service and mentioned I sent the updated document: exactly what they asked for.

They aren't aware of it and my phone is dying so I don't have time to respond or convince them. Here it is. Kristina has the specific document from my last message. It's a VISA statement from CIBC a physical bank in PDF. Exactly what they asked and my bitcoin address.

Honestly they probably aren't even reading the message now. I also bet even though I finally gave the exact thing. Credit card physical statement with address (sent to Kristina), they're going to come up with some excuse and deny it anyways. I have an idea what they're going to try using as a cop out but I don't want to say it because then I'm just feeding the fire.

They probably won't even respond.

I did go overboard when I go frustrated but apologized more than once after and stopped. I think it was understandable considering what happened especially with the 2 casinos. Not to mention even though I was happy I got the CC statement and am 100% confident, they'll probably still come up with some excuse to snatch the money from my pocket. I was probably picking up on the fact that they are like that.

See what I'm saying? They're not going to respond in time. Plus, they ignored my e-mail with the exact document. They also can't say anything about the statement because I told them all the stuff about going to the CIBC and creating the new account.

So a general summary of the last few events:

"We are sorry to inform you that we are unable to process the documents you have shared we request you to kindly share the clear and full document or in pdf format to verify your account.

-Address proof: Utility bill (recent bill under your name and address, Electricity/water/Internet), regular bank/credit card statement with address, governmental employment papers with residential address."

"I qualify for a Student account at the CIBC, so if none of the options work, I could just register at CIBC and get a statement from them.

Let me know"

"Thank you for selecting Slots7casino!!

Thank you for writing in.

We are kindly inform you that please send your CIBC statement for address proof."

Proof address is on this document:

Now imagine a reputable business. Would any of this happened? No. Think about how much hassle they put me through for $100... Keep in mind I also apologized and have proof for getting angry although I think it was somewhat understandable. More than once. Also keep in mind how much personal information I've shared with them at this point which is pretty brutal. If they say anything about this document, keep in mind I have all the e-mails that show they knew what was going on and read the above quote.

They also have no phone number to contact so for example, they can just make a comment (let's say to this thread) and then leave and then come back a week later and repeat. I had to call Silveredge to sort it out and it took 20 seconds. If they didn't have a number I wouldn't have been able to.

***Keep in mind how messed up it is that I'm sharing all my information because of them. Also, I spoke with live chat and explained this all to them extensively just now.

Samuel 15:41

I have gone through your mails, please wait for an update from KYC team.

Samuel 15:44

We have received your statement, please wait for an update from KYC team.

NimaKaBush 15:44

you understand what im saying though

Thanks I hope this works out

Ive done everything possible let's be honest

Samuel 15:46

Is there anything else that I may help you with?

NimaKaBush 15:46

I have 2 banks and 4 accounts

no but before you leave

you understand where I'm coming from right?

let's be honest here

Samuel 15:47

Yes.***

I just resent the withdrawal.

We would like to ask the Slots 7 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

They approved the withdrawal with the new document (VISA statement).

After I sent my bitcoin address they sent it in less than 12 hours lol. I got the money.

Can I consider this complaint resolved?

Sure. Thanks.

Can you remove the complaint? Me and the manager talked it out.

The manager kindly requested I remove the complaint and explained things and gave me a free bonus if it is removed and said it won't happen again they are just strict with first time withdrawals. I'm OK with that if you're willing to remove the review.

Dear NimaKaBush3,

unfortunately, it's not possible to delete the complaint. I can only mark it as resolved.

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru