Slots of Vegas Casino - 選手の退場が遅れました。

it took over 10 days for my withdrawal to be processed and it did so on the 27 of sept. Now I been waiting a month for the money with nothing I have emailed them several of times and they keep saying they will have a rep look into payning me but they have not. Policy says 10 working days.

Dear Sandyhoward,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes I have withdrew before more than a few times last time it was ridiculous timing for payout this time is worse. All my info is verified. There shouldn’t be a problem one month so far no payout to me

Thank you for your reply, Sandyhoward. Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed? Did you use the same withdrawal method in the past?

Additionally, please post a screenshot of your withdrawal history here. You should be able to find it in your casino account. Thank you.

Dear Sandyhoward,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It does not tell me when it was but it was like 2 months ago. It took 6 weeks. Now this deposit started 8 weeks a ago and went out for withdrawl 6 weeks ago. Still nothing. I text them and they assure me I would get it. I have not. I will never play with them again they lost a lot more money I put in them I get back.

Yes it was the same exact method

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I hope you realize that I can basically see nothing from this screenshot. Could you please forward those emails to me?

Dear Sandyhoward,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.