Slots Villa Casino - プレイヤーが自分のアカウントを確認するのに苦労しています。

On Oct 13,2020 I made a deposit in my slots villa account for $50, I redeemed at deposit bonus of $250. Well I have left 750 in my account since that same day and put in a withdrawal request for $500. I have uploaded everything under the sun possibly needed to verify i am who I say I am I have done all the KYC paperwork uploaded my I'd the credit card use authorization forms I HAVE GIVEN THEM MORE THAN THEY SHOULD EVER OF NEEDED. YET here I am 16 days later and have not received the money and I go on the live chat everyday now to see if anyone at this circle jerk circus casino has any answers and still get the same lame story that someone from their account verification department has tried to call me several times and can't reach me BULL CRAP yes they have attempted to call me 2 times and I missed it so I gave them a alternative number to reach me at as well AND NOBODY HAS CALLED IN DAYS NOW. So I ask the live chat support agent for a phone number to contact a supervisor and she says they only have 1 toll free number and I call it while still on chat with her and just like the number does everything I call it the thing goes straight to voice-mail so leave another message for a all backup I have done this 3 other times as well. Then the support agent wants to tell me its MY FAULT FOR NOT ANSWERING WHEN I WAS CALLED PREVIOUSLY REALLY?? SO ITS TOTALLY OK TO HAVE A TOLL FREE CUSTOMER SUPPORT NUMBER THAT NEVER EVEN RINGS AND NOBODY CALLS BACK FROM? I AM DICK AND TIRED OF THE DAMN GAMES AND WANT WHAT IS OWED TO ME WHY IS THAT SO HARD? SURE WASNT HARD FOR ME TO DEPOSIT THE MONEY INTO THIS JOKE OF AN EXCUSE FOR A CASINO THAT HAS ABSOLUTELY NO CUSTOMER SERVICE SUPPORT AND JUST LIKES TO TAKE CUSTOMERS MONEY AND THEN MAKE THE WITHDRAWAL PROCESS SO HARD AND DRUG OUT FOR SO LONG IN THE HOPES OF THE PAYING CUSTOMER JUST GETTING PISSED AND FORGETING ABOUT THE WITHDRAWAL AND THEN THEY NEVER HAVE TO PAY OUT THE FUNDS!!Well lesson learned the hard way for me next time I will fully research any casino I consider playing at. But for now I JUST 2ANT MY DAMN MONEY FROM THIS SCAM OF A CASINO LET THIS BE A WARNING TO ALL DONT WASTE YOUR MONEY AT THIS CASINO

Dear Heather,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that this is the only thing holding you back from completing the KYC/the call from the casino?

Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any?

Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much Heather for your emails. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask Casino Slots Villa to join us and help us resolve the player's issue.

The player has informed us that his issue had been resolved, thus the complaint will now be closed.