Slots Villa Casino - プレイヤーが賞金を引き出すのに苦労している。

Well last time I deposited at slots villa casino i used a promo where if u deposit with MasterCard u get a 100 free chip!! Well i lost my initial dep an bonus an remembered the free chip so i requested it an got it!!! An i didnt know at the time that when ur playing roulette the playthru goes out the roof it was like 24,00 an i got that and some!! So I contacted the lady on live chat and she proceeded to raise my wager requirements even further till like 30 some thousand so I proceeded to even hit that believe it or not and( I know free chip has a $500 limit)and that was the limit for the free chip so I put in for a withdrawal request and like 2 to 3 weeks went by and I gave them all my information and what they did is they reversed my withdrawal they won't give it to me they won't respond to any of my messages!!The lady that worked on live chat she's super rude she's like the meanest most rude customer service person I've ever dealt with!! After making multiple emails and numerous requests to the casino I was supposed to get a phone call actually from one of the managers he said he's gonna call me and he actually he never did he promised but he never did so they reversed my withdrawal request and then just ended up spending it because yeah it was basically garbage money I couldnt make a withdrawal I can't do anything with it even though I won it fair and square ended up making over like $50,000 of a wage requirements and I still can't get a withdrawal and on top of it on top of the bad service on the game kept glitching on me at least 4 to 5 times when I have a A couple hundred dollars spins on roulette I took screenshots documented when it happened I got pictures of my withdrawal request I got pictures everything and I told them like you know I just crash in and say sorry and then when it came back to the screen my money was gone so I take it will take my money for my spins and I won't give it back to me and It did it numerous times that night so I figure the casino with that owes me at least $1500!! All I can say is it's horrible service in horrible casino and they're very untrustworthy people they kept making the WR larger and larger demands on me to get this withdrawal and I kept making it meeting there bullshit, bad service and lies head on!! I still got screwed in the end what a terrible deal that was an i did everything thing correct!! Trust me I know a good casinos when I see them I usually play at casino extreme they are trustworthy casino on the pay out instantly and they never complain and they're not dishonest they're not disloyal and they don't try to screw you out of your money

Dear Shane,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Do I understand correctly that you lost all the money you initially wanted to withdraw? Is there any balance left?

Would you be so kind and forward me all the relevant communication between you and the casino? My email address is kristina.s@casino.guru.

Thank you in advance for your reply.

Best regards,

Kristina

Shane, thank you for your email. I’m very sorry but you haven’t answered my previous question, nor provided the communication with the casino. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear Shane,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Sorry for taking so long to get back to you!! No there isnt a balance left!! They wouldn't allow me to withdraw it so i just spent it i think on like a few crazy bets just to get rid of it an them i was just overall disgusted with there lack of customer service, an the lies the supposed "manager" told me!! He promised to call well i never received a call from him but the casino robo calls me a few times a week!! The games constantly crash an it litterally eats hundreds of your dollars at a time an on the screen it says sorry for your inconvenience! Then you try live chat they either outright lie an say everything is good on our end theres no problem or they completely ignore you!! One of last things is they claim i withdrew my withdrawal request well thats another lie so they dont have to pay!! I just hope people read this and just steer clear thanks for your time and consideration in this matter

Shane, I am truly sorry for your horrible experience, but sadly, there is nothing we can do for you under these circumstances because you lost all of your winnings. I understand that this situation would never happen if you could withdraw your winnings in the first place, however, we could help you only if you had some balance left.

Unfortunately, after gathering the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.