Slots Villa Casino - プレイヤーのボーナス賞金が減少しました。

Live chat doesn't work and customer service phone # goes to a dead line. Pretty suspicious. Joined today with a "free" $160 chip to try out the casino slots. 30X playthrough so I had to wager over $4,800 Before expecting any type of pay out. Well, I hit the playthrough, miraculously. I was excited to see this new casino and their game selection. I go to make a withdrawal and it won't let me withdrawal more than $100.  If they only knew how much I deposit into online casinos on a weekly basis... hah...

Dear Ed,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general bonus terms and conditions, and this is what I found https://www.slotsvilla.com/bonusterms/:

"All no deposit bonuses: standard wagering requirements

The bonus amount must be wagered for minimum of 30 times for all 3D Slots & 60 times for all allowed table games and video poker.

Wagers placed in jackpot games, Roulette, Craps, Pai Gow Poker and Baccarat, are not allowed with any no deposit bonus (unless specifically stated otherwise) and do not count towards meeting the wagering requirements.

Max cash out for a free chip is not more than $100 irrespective of the value of free chip."

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play, especially when it comes to No Deposit bonuses.

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Ed,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.