Slotsgallery Casino - 検証の問題により、プレイヤーの引き出しが遅れています。

Hello, unfortunately I cannot verify my account at this casino in order to withdraw my money.

I have played at several Hollycorn NV casinos and have never had any problems.

To deposit, I used a Visa debit card linked to my Trade Republic account. This is a virtual card.

Unfortunately, I am told to send a photo of the physical card, but since it does not exist, it is impossible.

Guten Tag, leider bekomme ich bei diesem Casino keine Verifizierung hin, um mein Geld auszuzahlen.

Ich habe schon bei einigen Casinos, der Hollycorn N.V gespielt, und hatte nie probleme.

Ich habe zum einzahlen, eine Visa Debit Karte genutzt, die mit meinem Trade Republic Konto verknüpft ist. Diese ist eine VIRTUELLE Karte.

Mir wird leider gesagt, ich soll ein Foto der Phyischen Karte einschicken, da diese jedoch nicht existiert, ist es unmöglich.

Dear loidcasino1337,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slotsgallery Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you explained to casino support the card you deposited with is virtual? What response have you received?
• In many cases, when the card is virtual the casino would ask for a bank statement associated with the card you used. Was this requested?
• Could you please share with me your communication with the casino support regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas