SlotsPalace Casino - 選手の退会が遅れました。

On 12/10 I won € 500, I opted for a transfer to my bank account.

after so many e-mails sent and the usual replies (of the type that would arrive as soon as possible) I still haven't received anything!

I strongly advise against playing in this casino.

ps I live in France I don't know if it can be worth anything

Il 12/10 ho vinto 500€, ho optato per un bonifico sul mio conto bancario.

dopo tante e-mail inviate e le solite risposte( del tipo che sarebbero arrivati il prima possibile) non ho ancora ricevuto niente !

sconsiglio fortemente di giocare in questo casino.

ps abito in Francia non so se può valere qualcosa

Dear zs4vsv4wym,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear zs4vsv4wym,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.