SlotsToto Casino - カジノのウェブサイトがブロックされているようです。

i live in uk and I’m registered to ban stop, i found this site Slotstoto.com casino online that is advertised everywhere like a non gambstop site and start playing few months ago. Never got to withdraw point but the other day I had a significant win on a live game that I won before multiple times and I wanted to withdraw. Here started all to go in smoke. On first was able to comunicate with them via chat and email where they were a bit insisting with some unusual rules of verification of the account like the card used to be signed etc. once all was done with my account verification they completely vanished. The website is unreachable and the emails failing to be send. On a simple Google search they are still listed like website but they can’t be reached. At this point I imagine they are a fraud or something but I deposit so much money there.

Dear albertmihaela3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access your account?

I have tried accessing the website unfortunately, it seems to be down for everyone, not only you.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

hi Petronela,

thanks for getting back, last time I accessed the site was Monday and Monday was the day they also reply last time to my emails, afterwards looks like they disappeared. Someone else tried to access the site from another country and indeed is unreachable. So they might be indeed a fraud side 🥺

Dear albertmihaela3,

Thank you for your reply. Could you please forward any supporting evidence or, alternatively, relevant communication to petronela.k@casino.guru?

Dear albertmihaela3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

The website seems accessible now. Could you please try and let me know? Thank you very much

https://slotstoto.com/

Dear albertmihaela3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Hi,

I do apologies, this responses were arriving on a email I do not access often. At the end I manage to recover some money from them. Was a lent process, with very many restrictions from them like the monthly limit for a withdraw is £5000 no matter how much you win. I do appreciate you guys offered help but at this point is no claim to be pursued, maybe just a flag for people to not play on that website🙂

Thank you, albertmihaela3, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Hi there,

Yes please feel free to close this complaint as resolved, thank you

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, albertmihaela3, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru