Slottica Casino - プレイヤーの撤退は遅れています。

Registered mail id : a***n.cha***143@gmail.com

Withdrawal pending since 31-05-2022

Mentioned time period is 36 hours for apporving withdrawals

have crossed 100 hours of waiting period.

Can you please help me out

Dear valorant21,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

okay, my account is verfied, but withdrawal is under review from long time,

okay ill get baack to you after 14 days

I fully understand your frustration, valorant21. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by Wednesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Thank you

Hi it's 15th June , Wednesday.. there has been no progress till now. Need assistance , they are scamming people

Any update

Thank you very much, valorant21, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Okay

Hi valorant21,

I've just reviewed your case and am very sorry to hear that you came across such a problem. I'll try my best to help you resolve it by contacting the casino.

I'd like to invite a representative from Slottica Casino to reply to this complaint and participate in the investigation. Can you please tell us if there're any reasons for the player's withdrawal request to be still pending?

Kind regards,

Natalia

I don't think they will respond.

Hello dear All,

thanks for contacting us )

Unfortunately, technical nuances occasionally occur, according to which temporary difficulties are possible with the conclusion to the preferred method. When we saw that there were difficulties with your payment method we suggested an alternative method. 

Dear valorant21, please, choose another available method. The payment didn't go through to your Jeton Wallet.  Would it be convenient for you to receive payment with Nebanking ?

Best regards,

Slottica Team

i have made a new request , and attached documents of bank statement for verifying my net banking . please proceed as soon as possible, deadline has been compromised many times , already 22 days now

Thanks for your cooperation.

Please stay in touch with our payment department and your request will be resolved

ive been in touch everyday since!

No progress yet

@natalia,

@slottica casino

@natalia ,

@slottica casino

they are rejecting the withdrawal request and asking to create new one

already repeated three times, no progress

FINALLY HAVE RECEIVED MY PAYOUT

THANKS CASINO GURU TEAM , NATALIA & SLOTTICA CASINO

WE CAN MARK THIS THREAD AS RESOLVED 🙂

Hi valorant21,

I'm really glad to hear that you finally received your funds and your issue got resolved. Please, do not hesitate to contact us in the future, if you run into any problems with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

The complaint will be marked as "resolved".

Best regards,

Natalia