Slottica Casino - プレイヤーは撤退を要求することはできません。

Hello, I deposited to slottica using ecopayz, I played at their casino and did the request 3 times rollover when you deposit even when I did not choose any bonuses. I verified my account and after that I wanted to withdraw my 258€ using ecopayz, that withdrawal was declined as they removed that withdrawal option. Then I was told to open a bitcoin wallet and withdraw there that it will work. I did that and got the message: Sorry we cannot accept payments for your country. My country is Slovenija and I never had any technical problems with withdrawals with any other bookmakers like this. Then they told me to open a Perfect money wallet that I can withdraw there. I opened that wallet, and again got the same message. Then at last, they told me to open a wallet at Advanced cash that it will work, and again I get the same message and I can not withdraw my money. Now they are out of withdrawal options to tell me to open. They are a site where you can deposit, but there is no way to withdraw from them and players have to be warned about this.

Dear Matej,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I see that you are doing your best to cooperate with the casino. The variety and accessibility of payment methods are often not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. However, we believe that if the casino decides to accept players from a specific country and let them deposit, they should also find a way to pay out their winnings.

Could you please send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue soon. Looking forward to hearing from you.

Best regards,

Kristina

of course, I am sending you the screenshots. They are doing this just so I can not withdraw my money, next time they will figure out something else to say. I deposited with ecopayz, and they removed it just when I requested the withdrawal. that tells me everything, and how can bitcoin not work ? I have played at a few casinos in the past years and I have never had any problems with payment methods not working because of my country. This is simply their idea of not paying me and making new and new excuses. Now they are delaying this for soo long, that if I will want to withdraw in MAY I will have to make a new deposit in may, and roll that over 3 times again, and then they will do this all over again. They are a very scamy site and players need to be warned what to expect here.

Thank you very much, Matej for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

hello, thank you for all of your help, they finally processed my withdrawal so I received the money. thank you for all of your help and have a great day

Hello Matej.

I am glad to hear that your issue got resolved. Thank you for using the Casino Guru complaint resolution centre. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future.

Best regards, Jozef