Slottica Casino - プレーヤーの出金で問題が発生しています。

First I want to say that the slottica platform must quickly correct this error, on all platforms that I play and there are several it is never allowed to bet erroneously, the platform itself has a duty to block impermissible plays, that way no gambler is harmed and evaluates them in a negative way. I was allowed to play that way without my noticing it, but whoever is in the game ends up not noticing it, hence the duty to block certain moves... and the platform itself. After hitting a 600x multiplier I was allowed to follow all the steps for withdrawal, which was a waste of time and wear and tear. Detail I even gave a tip to the manager, did he return that tip...

Primeiramente quero dizer que a plataforma slottica deve corrigir esse erro rapidamente, em todas plataformas que jogo e são várias nunca é permitido apostar de forma errônea, a própria plataforma tem o dever de bloquear jogadas não permissíveis, dessa forma nenhum apostador sai lesado e os avalia de forma negativa. Me foi permitido jogar dessa forma sem que eu percebesse, mas quem está no jogo acaba não percebendo, por isso o dever de bloquear certas jogadas... e da própria plataforma. Depois de acertar um multiplicador de 600x me foi permitido seguir todos os passos para saque, no qual foi uma perca de tempo e um desgaste. Detalhe ainda dei uma gorjeta para o gerente, será que ele devolveu essa gorjeta...

Dear paulocloud1,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Slottica Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Was your winnings voided from bonus? If, yes for what reason? Since when is your verification process ongoing? I will be waiting for your reply patiently.

Best regards,

Nick

I won bonus free spins, I played in the only games that the platform allowed and I completed 45x rollover transforming it into withdrawable money, at the beginning it would be around R$ 255.00 reais to withdraw I needed to make a minimum deposit and play 3x the amount in the case were 10 reais made in pix. Within those 10 reais deposited, I played xxxtreme roulette in which I got a 600x multiplier, added to the R$ 255.00, it was R$ 855.00 in which I tipped R$ 20.00 to the manager, made 2 orders of Withdrawal of BRL 800.00

All cancelled, I fulfilled all the documentation and confirmation requirements, I opened new withdrawal orders in the same amount, they sent me another bonus, when I released it, they canceled the withdrawal because I had an active bonus, I canceled the bonus, and I made the withdrawal order again, they made me A call did not understand anything he said, after 1 day they canceled the withdrawal saying that I violated the casino rules, I played above the minimum amount that was 9 reais, the amounts were deducted and I was returned the 10 reais deposited.

Ganhei bonus de rodadas grátis, joguei nos únicos jogos que a plataforma permitia e cumpri 45x rollover transformando em dinheiro sacavel, de início teria na faixa de R$ 255,00 reais para sacar precisava fazer um deposito mínimo e jogar 3x o valor no caso foram 10 reais feito no pix. Dentro desses 10 reais depositados joguei na roleta xxxtreme na qual peguei um multiplicador de 600x, somados aos R$ 255,00, ficou R$ 855,00 no qual dei uma gorjeta de R$ 20,00 para o gerente, fiz 2 ordens de saque de R$800,00

Todos cancelados, cumpri todos os requisitos de documentações e confirmações, abri nova ordens de saque no msm valor, me enviaram um outro bonus, quando liberei cancelaram o saque porque tinha bonus ativo cancelei o bonus, e fiz novamente a ordem de saque, me fizeram uma ligação não entendi nada do que ele falou, depois de 1 dia cancelaram o saque falando que violei as regras do casino joguei a cima do valor mínimo que era de 9 reais, foram deduzidos os valores e me devolveram os 10 Reais depositados.

Dear paulocloud1,

Can you please forward your deposit, bonus and betting history to nikolas.b@casino.guru?

E-mail already forwarded, the slottica bookmaker does not grant access to the game history on the site for gamblers.

E-mail já encaminhado, a casa de apostas slottica não concede acesso ao histórico de jogadas no site para apostadores.

Hello dear All)

thanks for contacting us.

In this appeal, we are considering a no deposit bonus game and an increase in bets.

Starting from the beginning, the player exceeds the stakes. Bets were higher than the maximum allowable when wagering the bonus.

At the moment we have no technical issues and players see a message if they bet higher.

Due to more than one violation, the winnings were canceled, the deposit was returned to the player's account in the amount of 10 euros.

The player disposed of the deposit at his own discretion and played. There are currently no funds in the player's account

We also attach screenshots with rates. (files are available only to the Casino Guru team and paulocloud1)

Best regards,

Slottica Team

Thank you Slottica for the information provided.

As it is clearly visible that the player breached the terms, the complaint will be now closed as rejected.

Dear paulocloud1,

As you had an active bonus, the bonus conditions were applied no matter if you played with the deposit or the bonus balance, your maximum bet was limited.

Please be careful when playing with bonuses and always read the terms and conditions before even accepting any.

Do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick