SlottoJAM Casino - プレイヤーのアカウントが再開され、損失が発生しました。

Dear Sir or Madam,

The casino reopened my account despite being informed that I am a gambling addict. As a result, I incurred a financial loss of €45. The casino does not respond to my request for a refund. Please help me.

Sehr geehrte Damen und Herren,

Das Casino hat trotz Hinweis darauf, dass ich spielsüchtig bin mein Konto wieder geöffnet. Hierdurch ist mir ein finanzieller Schaden in Höhe von 45€ entstanden. Das Casino reagiert nicht auf meine Aufforderung das Geld zurückzuerstatten. Bitten helfen Sie mir.

Dear eurogalaxy85,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SlottoJAM Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your casino account closed at the moment did the casino block your access?
• Have you contacted the casino via live chat as well? with what result?
• Could you please provide a more complete timeline of events?
• When was your account blocked previously and under which circumstances was it reopened?
• When did you deposit in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.