SlottoJAM Casino - プレイヤーの暗号通貨の引き出しが遅れています。

My withdrawal request for crypto usdt trc20 has been delayed. It's supposed to take a maximum of 24 hours, but it's been 72 hours since I requested it. I keep receiving messages saying that the delay is due to a high volume of withdrawals. My account already has KYC verification and my identity has been confirmed on this account. Previously, I made a withdrawal totaling approximately 51.8 euros.

Solicitud de retiro por crypto usdt trc20 retrasada se supone son 24 horas máximo ya van 72 horas que la pedi, no me paran de escribir que hay gran volumen de retiro por eso la demora, ya mi cuenta tiene KYC verificado y la cuenta tiene la idebtidad verificada, ya anteriormente hice un retiro por valor aprox de 51,8 euros

Hello juan123321,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlottoJAM Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed.

Looking forward to your answer.

Regards,

Nick

The withdrawal has already arrived, there were no major inconveniences, thanks for the support anyway

Ya me llego el retiro, no hubo mayor inconvenientes, gracias por el apoyo igual

Dear juan123321,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru