SlottoJAM Casino - SlotoJam によりプレイヤーの撤退が遅れています。

I won 1000 euros and, for no apparent reason, SlotoJam refuses to pay out. I requested the withdrawal on Friday, was advised the money would arrive on Monday, and prior to this, I had sent all the necessary documents. Then on Monday, I was told that the money would arrive by the end of the day. When that didn't happen, I was told Tuesday, but again, there was no payout. Then they promised Wednesday, and still nothing. Now, no one is even responding to live chat (which was also quite rude before). Everyone, steer clear of SlotoJam...

Habe 1000euro gewonen und slotojam zahlt einfach ohne grund das nicht aus,Auszahlung am Freitags beantragt hiess geld kommt montag davor hab ich alle Dokumente geschickt,am montag hiess ende des tages bekomme ich geld,dann sagte dienstag,passierte auch nichts,dann sagte Mittwoch dann auch nichts. Und mittlerweile antwortet keiner mehr auf live chat (was auch davor ganz unfreundlich war) leute finger weg von slotojam...

Hello Tutankamun1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlottoJam Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I have been verified since Friday, I used the 1st deposit bonus and successfully implemented it...in the chat they promised several times that the money was on the way but it never arrived and is still pending....Lg

Bin bereits seit Freitag verifiziert,bonus han ich den 1.einzahlung bonus genutzt und erfolgreich umgesetzt...im chat ham die mehrmals versprochen das geld unterwegs sei is aber nie angekommen und steht immer noch Pending....Lg

Hello Tutankamun1,

As stated above, withdrawals take up to 14 days. Please let us know once it takes longer or in case of any update.

Dear Tutankamun1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

After 10 days they paid out...forever waiting and worrying, rating 0/10

Nach 10 tage haben sie ausgezahlt...ewig warten und bangen,rating 0/10

Dear Tutankamun1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru